When it comes to returns and claims, businesses can find themselves seriously out of pocket. If you’ve shipped the wrong item the customer isn’t liable, which means you’ll bear the burden of return shipping costs, as well as posting out a new order. The same concept applies to shipping out faulty goods, and any other scenario where you’re in the wrong. For businesses with tight budgets, wasting cash on processing returns and claims simply isn’t viable. The solution? Mobilizing shipment processes with bespoke applications designed to fit the individual needs of your business.
Want to know more? Here’s how mobile apps can help your business keep returns and claims overheads to an absolute minimum:
Ship the right products
There’s nothing more unprofessional than shipping the wrong product to a paying customer. As well as losing the trust and respect of your clients you’ll also be left to cover the costs of reclaiming the incorrect order, as well as shipping out a new one. Avoid this scenario by using mobile apps to keep track of every order that’s placed, as well as monitoring what is sent, and where it’s posted.
Augment quality control
Minimize the risk of returns and claims due to faulty products by using mobile apps to enforce meticulous quality control. This will help ensure that every dispatched product is in mint condition, with no warrant for return.
Be tardy
If orders are delivered too late customers may become irritated and file a complaint, claim or refund request as a result. By integrating mobile apps into your delivery management strategy you’ll be able to keep track of all order deadlines, and ensure that all shipments arrive on time.
Streamline the returns and claims process
Of course, no business is perfect and no matter how tight your ship is you’re always going to run into the occasional return or claim request. When this happens it pays to be prepared with intelligent technology that streamlines the process. A mobile app designed specifically for returns and claims will speed up the process and ensure that no time is wasted when rectifying any issues.
Want to know more about how your business reduce returns and claims by mobilizing shipment processes via mobile apps? Get in touch with our friendly team of customer service experts to chat about how we can arm your IT department with an advanced enterprise mobility platform that they can use to create unique, company specific mobile apps designed to slash returns and claims budgets.