The secret to retaining customers and scoring repeat business is simple. Deliver on promises, and your buyers will reward you. This means that when you offer contract and warranty assurances, you need to follow through. For businesses that want to keep customers happy with superlative compliance, mobile apps are a must utilize resource.
So how can they help you deliver on your promises? Here’re five reasons why
Get the job done on time, every time
Managing a remote workforce can be complex, especially when one manager is overseeing a team of employees. Unfortunately, this means that tasks can often be overlooked. From field service teams failing to show up to warranty claims getting lost in translation, the consequences can be disastrous. Avoid anything slipping through the net by using mobile apps to organize all tasks. This will give managers total control over all task allocations, at their fingertips.
Process claims efficiently
Should your customers encounter any issues with late contract completion times or faulty products they expect a fast and efficient response. This means that as soon as complaints or issues are raised they need to be actioned immediately. Integrating mobile apps into the process will ensure that every claim is dealt with ASAP. As well as fast-tracking the initial processing course mobile apps will streamline the entire grievance procedure, from start to finish.
Streamline MRO processes
Avoid any warranty issues in the first instance by streamlining MRO processes and pinpointing any issues before they reach the customer. Mobilizing MRO will give managers up to the minute insight into any problems, as they happen. This will ultimately save your business on processing claims and replacing products.
Consolidate contracts
Deliver an exceptional final product by using mobile apps to consolidate contracts across your enterprise. This will actively close process gaps and boost productivity across all operations. The end result will be clients that receive efficient and high-quality service, as promised.
Want to know more about how mobile apps can help your in-house team improve contract and warranty compliance across the board? Get in touch with our customer service team today to chat about how our leading enterprise mobility platform can help your business deliver on promises. From manufacturing, distribution/transport, oil/gas and construction, the benefits apply to a multitude of industries. And thanks to customizable features, apps can be developed to fit the bespoke needs of your operation.